Mystery Shopping
While your customer service program is a critical element in maintaining and growing your positive relationship with your customers, measuring how well your program is performing across multiple branches can be a challenge. The use of our Mystery Shopper Program helps our clients to maximize their sales potential, while monitoring and enhancing branch and customer service operations. Our process uses benchmark studies for exceptional personal services that has evolved over time and enables us to present insight into the strengths and weaknesses of existing customer sales approach. This program enables our clients to:
- Track and analyze customer and employee behavior
- Assess staff friendliness and engagement skills
- Raise brand standards and ensure a consistent customer experience across the franchise
- Evaluate customer loyalty and satisfaction
- Provide direction for the development and execution of training and motivation programs
- Initiate the steps for a comprehensive system to support continuous sales and service excellence