RSK.IQ
What is RSK.IQ?
RSK IQ is our new online Compliance Question and Answer center, intended to provide a streamlined, effective, and faster way to have our best compliance experts answer your inquiries on relevant regulatory compliance matters.
How do I use RSK.IQ?
Submitting questions through RSK.IQ is simple! When logged in to your RSK Online Portal, you will see the RSK.IQ logo on the left side menu. Click the logo, and the RSK.IQ submission form will appear where you can input your question and details about your inquiry, including multiple file attachments. Then you simply click submit at the bottom of the form, and RSK’s team of compliance experts will get you an answer by providing timely research and response based on the urgency of your inquiry.
How will I get my RSK.IQ response?
Once our experts have researched the answer to your question, you will receive a response back through the RSK Online Portal through the Secure File Transfer section. This gives you convenient access to the response for up to 180 days and alleviates the headaches of searching through your inbox later. As always, the Secure File Transfer system will automatically send you an e-mail alert letting you know that your RSK.IQ question has been answered.
Why RSK.IQ?
RSK.IQ is the quickest and smartest way to connect your compliance question with the right Subject Matter Expert on the topic. Rather than calling and asking or e-mailing a question to just any one consultant, RSK.IQ sends your inquiry to RSK’s full family of compliance specialists, and matches your question to the best consultant on the topic.
What if I have additional questions after I get my RSK.IQ response?
Our RSK.IQ service has been designed with our clients in mind. At RSK, we know just how cold and canned similar Q&A services can be and we guarantee a personal follow-up from our consultants within two business days depending on the urgency of your initial inquiry. This follow-up is the perfect time to ask additional questions of our RSK consultants, or simply clarify your understanding of the response provided.
Will I eventually be able to search RSK.IQ on my own?
Absolutely! Another benefit of being a client of RSK Compliance Solutions is that we work with many financial institutions in the area. By centralizing and data gathering all of our RSK.IQ inquiries, we will also be building a database of inquiries, which will be accessible and searchable by topic and keyword to all RSK clients. This feature will be available in a future update of RSK.IQ, so it will be important that you now use the RSK.IQ submission system to ask all of your compliance questions!99